ASRA operates a 24 hour multilingual control centre, providing instant response at a touch of a button.

Asra Telecare provides support to people in their own homes with the help of technology and emergency response services.  Our trained operators are alerted within seconds of an accident or emergency and are able to respond in the best way in your own language.

It has already brought reassurance to hundreds of users who wish to be able to live in their own homes for as long as possible. These people now have help available at a touch of a button, 24 hours a day, 365 days a year all for a modest fee.

The service provides a home safety and personal security system that enables people from all walk of life to live independently within their own homes.

How does it work?

• Telecare is a remote monitoring service that is tailored to your individual needs
• A wide range of sensors and detectors designed to improve safety in the home are available
• Sensors link to a monitoring centre through a lifeline unit, connected by a conventional phone socket and power point
• The monitoring centre answers the call alerts
• Trained operators make contact with you and give the appropriate response - this could be reassurance, a call to a family member or friend, a community response team or the emergency services.

How is the personal protection delivered?

Perhaps the most important part of the solution is the team of highly trained dedicated caring operators at the 24 hour Asra Midlands Control Centre providing constant service around the clock whenever you need it.

Within seconds of pressing your alarm button the operator will answer your call and instantly know your name, where you live, and be able to retrieve any relevant health details. Contact details would be supplied by yourself to Asra Control Centre and can include next of kin, family, friends, neighbours and doctor who along with the emergency services can be called if assistance is need.

Quotes

“I want to stay at home, but after my accident I cant get around as easily”

“I worry about my dad all alone in his house now that he’s getting older…what if he needs help?”

“I want keep my independence and stay in my own home, but I get scared being alone sometimes”

FAQ

Q - Who is eligible for this service?

A - Everyone is eligible for this. If you feel you would benefit from this service, and will feel secure and safe and independent in your own home then contact us for a consultation.

Q - How much does it cost?

A – The cost would depend on the type of service provided and the equipment installed to assist you in your independent living.

Q – What if I press the alarm by mistake?

A – All our operators understand that this can sometimes happen. After assuring that everything is ok and you are well, our control centre operators will close the call as a false alarm.

Q – What if my Lifeline unit has a fault?

A – If the unit becomes faulty then we will provide a replacement with in 24 hours of the report and the send the old one for repair.

Contact information.