406 Clayhall Avenue
Clayhall
Ilford
Essex
IG5 0TA
Tel: 0208 551 2400
Fax: 0208 551 7511 |
 |
Email: carebusiness.services@sanctuary-housing.co.uk
Home Manager: Chris Gammons
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Birchwood is a residential care home for 44 older people. The building comprises of two floors with several lounges, two communal dining rooms and two well kept gardens.
The home aims to provide the highest standard of accommodation and professional support to enable residents to maintain their independence for as long as possible.
There is 24 hour care and support provided by a professional team who are trained and inducted following the TOPPS foundation programme and NVQ.
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Facilities
The home has 44 bedrooms, all of which are single. 11 of these have en suite facilities, but toilets are accessible on each floor. Bedrooms are furnished throughout with carpets and curtains, and can be personalised. All areas in the home have a call alarm system.
Personal Care
Keyworkers are available to support residents who need assistance and specialist equipment such as hoist and adapted baths, if required.
A hairdresser visits the home twice a week but residents do have the opportunity to visit outside hair salons.
Chiropodist/general practitioners/dentist and all other national health services do visit the home throughout the year.
Residents' Involvement
Residents chair their own monthly meetings and annual meetings with relatives and friends are also held. Residents complete a monthly questionnaire regarding the quality of service they receive from both care staff and CaterPlus.
Feedback and action is then discussed at further meetings.
Activities
There is both an internal and external social event co-ordinator and the home has access to a minibus. Residents have the opportunity to participate in events of their choice.
Staffing
All Sanctuary Care Homes are staffed 24 hours a day by suitably trained and experiences nursing and care staff.
All homes employ a head chef and experienced catering and domestic staff.
Staffing levels meet all the requirements set by the Commission for Social Care Inspection (CSCI).