If you do make a complaint, we won't treat you less favourably in the future.

Staff at your nearest regional office (for example, the customer services team)are usually the best people to contact if you have a complaint. Please talk tothem first - they can normally sort out problems quickly and efficiently.We aim to sort things out informally at first.

If this doesn't work, you can use the formal complaints procedure set out in the below.

Download complaints leaflet