How do I pay for rent?
You can pay your rent in a variety of ways:

• Direct Debit - to setup a direct debit please call your local rent team.
• Standing Order
• Payment card at a Post Office or any shop displaying the Paypoint or Payzone sign. 
• Cheque / postal order to the Association at any of office.
• Visa/ Switch payment (to set this up, please phone your  Income Management team)
• You can pay direct using the Allpayments website 

 Pay your rent online here

How do I report a repair?
View the reporting a repair process and contact telephone numbers by clicking here



How do I contact customer services?
Through your regional office. They will put you in touch with the relevant advisor. 

 View regional map



How do I get involved?
Why not join a residents committee? Contact your regional office and they will advise you how to go about it. There are also regular articles in our regional newsletter 'New Signal' about getting involved.



How do I apply for a transfer?
Sanctuary will consider applications from its tenants if they wish to transfer to another property in a different of the country. There are policies that apply, so if you are thinking about doing this, contact your regional office for help.



How do I make a complaint?
We aim to give you the best service we can but, if something goes wrong, we want to know.

 View the how to complain process and related links



How do I tackle anti-social behaviour?
Sanctuary takes anti-social behaviour very seriously and will take the necessary steps to protect its residents. This can include involving other agencies such as Environmental Health, Council ASB units, local Councillors, community groups and the police. 

 View our policy summary

Disputes with neighbours can range from minor disagreements through to serious harassment or even, in very extreme cases, violence. Try talking your neighbour to see if you can resolve the situation. They may not even be aware that they are causing you a problem. Failing that, contact your regional office for advice. If you are threatened with violence, please contact the police immediately as this is a criminal matter.



Find out more information on How to Buy?
The Right to Buy (RTB) and Right to Acquire (RTA) scheme give eligible residents the opportunity to buy the home they currently rent, aided by a discount towards the market value.

 View further information.

If you have any further queries, please contact your local housing officer.