Performance Monitoring 2008/09
The table below shows how we have been performing as your landlord over the year 2008/09. Our Management Committee constantly monitors performance in the key areas shown. In addition, we work regularly with local tenant and resident groups to develop Local Area Plans to continually improve service delivery. If you wish to know more about this, please contact your local office.
| Activity |
Target |
Actual 2008/09 |
Comments |
| Tenant Members on Management Committee |
25% |
33.3% |
Exceeded |
| Average Time to Re-let Void Houses |
16 Calendar Days |
7 Calendar Days |
Improved by 69% from 23 days in the previous financial year |
| Average Rent Increase |
RPI + 1% |
4% |
Within target |
| Bad Debt Loss |
0.50% |
0.20% |
Exceeded |
| Void Loss |
0.X% |
0.28% |
Marginally above target. |
| Current Tenant Rent Arrears |
4.0% |
3.95% |
Exceeded target |
| Repair Response Times |
100% |
99.2% |
All targets exceeded |
| Emergency 6 hours |
| Urgent 3 working days |
97% |
99.16% |
| Routine 20 working days |
97% |
99.29% |