How do I apply for a house?
You can request an application form from any one of our offices in Glasgow and Dundee. Once you have completed the form and returned it to our office, you will be contacted if additional information is required and then confirmation will be sent of your position on our waiting list.

To request a form, please contact either of the Glasgow offices on telephone numbers 0141 876 4900 or 0141 847 0952, or the Dundee office on 01382 823 050.

Alternatively please send a written request to the following addresses...

Sanctuary Scotland Housing Association Ltd
7 Freeland Drive
Glasgow
G53 6PG

Sanctuary Scotland Housing Association Ltd
185 Turnberry Avenue
Dundee
DD2 3YN

Sanctuary Scotland Housing Association Ltd
29/30 Elliot Street
Anderston
Glasgow
G8 3EB

You can also request a form by e-mailing scotland@sanctuary-housing.co.uk

How do I apply for Homestake?
Homestake is a ‘shared equity’ scheme which means that when you buy a home from Sanctuary Scotland, we share the cost of the property with you. So rather than you having to fund the whole cost of your house, we can pay up to 40% of its purchase price.

 Find out more 



Do you have a minimum criteria for being admitted to your house waiting list?
The only criteria for admission to the list is that you are 16 years old or over. There is no other requirement for admission although being admitted to the list is not the same as being offered a house. Our current Lettings Policy is based on a points system and only where you have enough points, are top of the waiting list and a suitable house becomes available, will you be offered a house.

Can I buy my house?
As the Association has charitable status, any new tenants will not have the right to buy their house. However, some of our original tenants who transferred from Dundee City Council and Scottish Homes may have a ‘preserved’ right to purchase their home subject to the Right to Buy legislation.

For further information and advice, please contact us and a member of staff will be happy to discuss the matter further with you.



How do I report a repair?
There are a number of ways to report a repair. You can call our freephone number on 0800 781 4382 or contact one of our offices direct to speak to a member of staff. If you prefer, you can send your request in writing to one of our offices or via our e-mail address at scotland@sanctuary-housing.co.uk

My neighbour is causing a nuisance and I want to complain about them. How do I go about this?
You should contact your local office to speak with one of the Housing Officers’ who can advise you how to proceed. You can do so by phone, letter or e-mail and any information you give will be treated in strict confidence.

The Housing Officer will provide you with advice on options for dealing with the complaint and what action can be taken against your neighbour, which may include the assistance of other agencies such as the Police where more serious, anti-social behaviour is involved.

How long will it take to have my repairs carried out?
It depends on the type of repair required but the time-scales, along with examples of commonly reported repairs falling under each category, is provided in the table below:

I wish to end my tenancy. What do I do?
We require written confirmation that you are ending your tenancy and, where this information is known, details of your forwarding address and the date you will be leaving.

To do so, you can write to us or contact the office for a form to complete. Once we have received your written request you will be contacted with information on what happens next, including the date your tenancy officially ends as we operate a 28 day notice period.

For tenants who are transferring to another one of our properties or if you are dealing with a deceased relative’s tenancy, please contact us for further advice as separate conditions relate to these situations.

How can tenants/residents participate in the running of your organisation and their communities?
There are a number of ways including:

• Publications / letters / leaflets
• Questionnaires
• Telephone
• Door-to-door
• Email
• Websites
• Newsletters
• Information days
• One-off meetings to look at a particular issue
• Resident Associations
• Tenant representatives
• Meetings of tenant representatives
• Tenant training
• Inspections – of estates and of organisations by tenants
• Board membership
• Consulting local groups on local issues

Sanctuary Scotland is keen for as many people as possible to get involved at a level that is convenient to them – whether it is for five minutes or a more regular commitment. For further information, please contact your local office.

How do I pay my rent?
You can pay by any one of the following methods:

• Direct Debit
• Standing Order
• At the Post Office
• At any Pay Point or Pay Zone outlet
• By post (cheques only advised)
• By calling 0870 243 6040
• By logging on to www.allpayments.net

For further information, or to request a Direct Debit or Standing Order form, please contact your local office.