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Help with downloading documents


We currently use two types of files on our website. These files, and the software programmes you'll need to open them are detailed below. If you need further assistance please contact the Sanctuary Housing Group Web Editor.



Adobe Acrobat and PDF files

Adobe Acrobat is a popular document exchange medium. It works on the principle that documents produced in most software packages can be transformed into a .pdf file (the Adobe Acrobat format) and then read by the free reader package available from Adobe called Adobe Acrobat Reader. A key advantage is that it preserves all the formatting of the original file, including images, font and layout.

To read the documents you must first download the reader software from the Adobe Website

Adobe Acrobat reader as a helper application

You can add Acrobat Reader as a helper application to your browser so that it will launch automatically when you try to access a pdf file online.

Access Adobe

If you have a visual impairment you can find more information on accessibility and PDF files by visiting the Access Adobe Website



DOC, XLS, PPT files and Microsoft (MS) Office

MS Office software programmes are widely used by business for editing information. They are:

  • MS Word - a text and content editor.
  • MS Excel - a spreadsheet used for figures and graphical representations.
  • MS Powerpoint -a presentation tool which shows picture and text information in a slideshow format.

If you do not have the MS Office programme you need, you can download a free 'viewer'. This is a piece of software that allows you to view, but not edit the file. 

 Download free viewer from the MS Website



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Sanctuary Housing Association is a registered social landlord (Housing Corporation No. L0247), and is an exempt charity under the Charities Act 1993 (Industrial & Provident Society No. 19059R).