Complaints or criticism form

We aim to provide a high-quality service in everything we do. However, there will be times when things go wrong, in which case we rely on you, our customers, to let us know.

Your complaints and criticisms give us valuable information about how to improve our services. Before you fill in the form below, please read The difference between a complaint and a criticism (PDF 20KB).

We will do our best to resolve any complaints as quickly and as fairly as we can. We may use trained mediators to enable us to do this. Please read our How to make a complaint leaflet (PDF 672KB) for more information.

Complaints about repairs

We can only process a complaint about a repair once the repair has been reported. If your complaint is about a repair that you have not yet reported, please login to MySanctuary or contact us to report the repair.

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