Local offers

Local offers set out what you can expect from us in six key areas of service:

• Tenant Involvement and Empowerment
• Home
• Neighbourhood and Community
• Your Tenancy
• Value for Money
• Governance and Financial Accountability

Through conversations with residents, we know that people have similar expectations and priorities around the country which include:

• To have repairs completed on time
• Investment in your home and neighbourhoods
• Good quality customer service

Local offers give us an opportunity to track our performance against your priorities and to improve the quality of our services.

The Local Resident Scrutiny Panels monitor the progress of the Local Offers to make sure we deliver the objectives that we set out.

Further information

If you would like to read about the local offers in your area, view the Local Service Offers page for your neighbourhood.

If you would like to join our regional scrutiny panels, please email Laura.Wheeler@sanctuary-housing.co.uk or call on 01905 334460.