Sanctuary to improve services through move

Moves to provide East Cambridgeshire residents with a one stop shop to deal with all their council and housing needs are starting to take shape.

Work has begun on a new reception area at East Cambridgeshire District Council to allow staff from the local authority and major housing landlord Sanctuary Hereward deal with the needs of local people in one place.

The move will mean a new look to the front office at Nutholt Lane, Ely, providing residents and customers with better facilities − including new interview rooms, self service computer terminals and the benefits of a single point of contact for council and housing-related enquiries.

The reception area at the District Council will remain open during the work, with all efforts being made to minimise the disruption to residents ahead of the work being completed in May.

Emma Keegan, Sanctuary’s regional director, added: “We are constantly looking for new and better ways to meet the needs of our residents and the local community, which is the reason behind this approach. 

“As our priority, residents will continue to benefit from quality and flexible services and facilities − now under one roof, reducing the need to visit two different locations.”

John Hill, chief executive at East Cambridgeshire District Council, said: “We are working with Sanctuary to create a unique, one stop shop to meet the needs of our residents. The benefits of coming together in one building to deliver an excellent customer service to the public are obvious and I believe will make a real difference in the future.

“We do ask the public to be patient over the next few weeks while the new reception area takes place and we apologise for any inconvenience this may cause. However, I believe the result will mean our communities have the best help and support possible to deal with any issue they face.”