Report a repair

We have made reporting a repair as easy as possible by offering a number of different ways for you to report your problem.

Our Customer Service Centre is staffed 24 hours a day, 7 days a week, including weekends and Public Holidays. This means that whatever time you call, Sanctuary staff will handle your query.

We have listed the contact details below. To enable us to give you the best possible service, please only use the contact details which apply to you.

You can also call or text us on the numbers below:

Sanctuary Housing Residents

Rochford Housing

  • Tel: 0800 012 1991 or 01702 533460
  • Text: 07824 609 748
  • Typetalk / minicom: 01482 580576

Sanctuary Housing - Cherwell

  • Tel: 0845 009 2500 or 01482 486201
  • Text:  07785 772834
  • Typetalk / minicom: 01482 580 576

Sanctuary Housing - East

  • Tel: 0800 916 1450 or 01482 486 205
  • Text: 07824 609 748
  • Typetalk / minicom: 01482 580 576

Sanctuary Housing - London and South East

  • Tel: 0800 781 4726 or 01482 486 200
  • Text: 07785 772 617
  • Typetalk / minicom: 01482 580

Sanctuary Housing - Midlands

  • Tel: 0800 781 4825 or 01482 486 202
  • Text: 07785 772 834
  • Typetalk / mincom: 01482 580 576

Sanctuary Housing - North

  • Tel: 0800 781 4368 or 01482 486 203
  • Text: 07717 816 793
  • Typetalk / minicom: 01482 580 576

Sanctuary Housing - Torbay

  • Tel:  0800 916 1433 or 01482 486 201
  • Text: 07795 265 843
  • Typetalk / minicom: 01482 580 576

Sanctuary Housing - South West

  • Tel: 0800 916 1433 or 01482 486 201
  • Text: 07795 265 843
  • Typetalk / minicom: 01482 580 576

Sanctuary Cumbernauld

  • Tel: 0800 916 1415 or 01482 486 204 

Sanctuary Scotland

  • Tel: 0800 781 4382 or 01482 486 204
  • Text: 07768 323 547

Church of England Pensions Board Residents

Tenants First residents

Please visit the 'report a repair' section of the Tenants First website.

HO - Repairs to your home RH image

A member of the Sanctuary Maintenance team fixes a leaky tap in the kitchen of a homeownership property.

As a home owner you will be responsible for running costs, such as council tax, maintenance, insurance and repairs.