Working in partnership with Sanctuary Maintenance ensures we can provide the best possible service to our residents.
The key aims of Sanctuary Maintenance are to increase customer satisfaction, provide a high quality service and improve efficiency by making sure we understand and cater for everyone's needs.
The team carries out:
- general day-to-day repairs
- out-of-hours repairs
- work on empty properties to make sure they are ready to re-let at the earliest opportunity.
We have recruited repairs staff with a variety of building and maintenance skills, as well as specialist tradesmen for more complex repairs.
Resident involvement has been key to the successful set-up of Sanctuary Maintenance, with a number of initiatives to ensure residents play a direct role in shaping the service they receive.
We will still continue to use external contractors to:
- carry out specialist repairs work
- respond to demand during very busy periods.
We want to make sure that, regardless of who carries out the repair, residents can expect and receive the same high standard of service.
We are keen to improve the service that we provide to our residents and actively seek feedback on all maintenance and improvement works that are carried out in your home. The main way we collect this feedback is through our Customer Satisfaction Surveys.
The information gathered from these surveys allows us to monitor the performance of our contractors and make any necessary changes and improvements.
Don't forget to fill in the Customer Satisfaction survey that you will receive in the post after any work is completed on your home.
Every month all the completed surveys returned to us will be entered into a Prize Draw.