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Sanctuary Group aims to provide websites that are accessible and usable by the widest possible audience. We strive to ensure that people of all abilities and needs can access the information we provide online via a variety of browsers and technologies.

Based on accessibility standards and guidelines, as well as feedback from our residents and website visitors, we actively work to continually improve the accessibility and usability of our websites.

This website contains many features to help users navigate easily, but if you have any problems accessing our website, please email: online.marketing@sanctuary-housing.co.uk and let us know about the issues you experienced.


Our websites can be viewed on any browser or device but, for the best possible experience we recommend the latest version of the following browsers:

Google Chrome
Internet Explorer

Why do I need JavaScript and how do I enable it?

JavaScript is a common computer language that improves the operation of our website across different browsers and platforms. JavaScript  also assists with design elements to make the page more attractive and the site, as a whole, easier to navigate.

If you already have JavaScript enabled but it is not recognised, try clearing the browser cache or refreshing the page.

For further help and information on enabling JavaScript in your browser, please visit: http://www.enable-javascript.com


Whether you are using a Smartphone, Tablet, PC or Mac, BrowseAloud will provide the reading support tools you require for free. BrowseAloud reads web pages aloud for people who find it difficult to read online.

Browsealoud may be helpful to:

  • Anyone with low literacy skills or dyslexia
  • People who don't have English as a first language
  • Those with some visual impairment
  • Anyone who would prefer to listen to text rather than read it.

Browsealoud reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice. For more information and support with using BrowseAloud, visit our Browsealoud page or the Browsealoud website.


If you would like to translate this website into another language, the ‘select language’ option accesses Google Translate which translates English into 64 languages.

Please note that Sanctuary Group is not responsible for the content of Google Translate and cannot guarantee the reliability of the translations provided.

Help with downloading documents

We currently use two types of files on our website. These files and the software programmes you'll need to open them are detailed below.

Adobe Acrobat and PDF files

Adobe Acrobat is a popular document exchange medium. It works on the principle that documents produced in most software packages can be transformed into a .pdf file (the Adobe Acrobat format) and then read by the free reader package available from Adobe called Adobe Acrobat Reader. A key advantage is that it preserves all the formatting of the original file, including images, font and layout.

The PDF files on our website are downloadable across all browsers, but cannot be viewed in IE8. If you use IE8, we recommend that you upgrade to IE9 or later to ensure you can access all the PDFs on our website.

To read the documents you must first download the reader software from the Adobe Website.

Adobe Acrobat reader as a helper application

You can add Acrobat Reader as a helper application to your browser so that it will launch automatically when you try to access a PDF file online.

Access Adobe

If you have a visual impairment you can find more information on accessibility and PDF files by visiting the Access Adobe Website.

DOC, XLS, PPT files and Microsoft (MS) Office

MS Office software programmes are widely used by business for editing information. They are:

  • MS Word - a text and content editor.
  • MS Excel - a spreadsheet used for figures and graphical representations.
  • MS Powerpoint - a presentation tool which shows picture and text information in a slideshow format.

If you do not have the MS Office programme you need, you can download a free 'viewer'. This is a piece of software that allows you to view, but not edit the file.

Download free viewers from the MS Office website:

  • MS Word Viewer
  • MS Excel Viewer
  • MS Powerpoint Viewer

If you still have questions or problems with the site, not answered or supported here, please get in contact with us, and we'll do our best to help.


Some of our websites show videos embedded from YouTube. These videos are not accessible by screen readers.

Screen size and colour

Our websites can be viewed on a range of different screen sizes and the size of text can be changed to suit each user. To help people find information more easily, our websites have a search facility and site map, as well as a number of colour and graphic-based navigational cues.

Controlling text and colours in your web browser

You can also specify the font sizes, styles and colours and foreground and background colours of web pages displayed on your computer screen.

This is useful for those:

  1. With impaired vision
  2. Needing a larger font size
  3. Needing high-contrast colours

You can configure most common internet browsers to use the colours and fonts you specify, your default Windows colours and fonts, or the settings you specify in your own style sheet.

Further information on how to customise your internet browser can be found on the following links:

  1. Internet Explorer: https://support.microsoft.com/en-us/products/windows
  2. Chrome: https://support.google.com/chromebook/answer/177893?hl=en
  3. Firefox: https://support.mozilla.org/en-US/kb/accessibility-features-firefox-make-firefox-and-we
  4. Safari: https://www.apple.com/safari/

Accessibility Guidelines

All pages of this website meet Priority 1 to Success Criteria Level 2 (A) of the Web Content Accessibility Guidelines 2.0, and where possible we strive to conform to Level 2 (AA). These guidelines are the internationally recognised benchmark for building Accessible websites.

The Web Content Accessibility Guidelines explain how to make web products more Accessible for people with disabilities and other access challenges. Conformity to these guidelines also makes web products more user-friendly for all people.

This website has also been constructed according to the recommendations contained in BS (British Standard) 8878 throughout its development life cycle.

Exceptions to WCAG AA Conformance

External links

Feedback from visitors to this website has informed us that most people prefer to open an external link in a new window. Therefore, the wishes of our users have taken preference over conformance with some of the links on this website. Any link which takes visitors away from this website includes the words 'new window' in the link text.

Alternative Text

Images on this website have alternative text attributes, often known as alt text. This means that descriptive text is attached to the images which can be read by text browsers and assistive technologies such as screen readers.

Web Standards and Technologies

This website has been built to conform to W3C standards for HTML and CSS. These technologies are relied upon throughout the site. The site displays correctly in all Standards-based web browsers and degrades gracefully in older browsers. The web product is fully functional when the CSS is disabled.

Conformance Date

This Accessibility statement was issued in August 2016.


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

We are continually monitoring how we provide services to our customers during the ongoing COVID-19 pandemic, including the resumption of routine repairs. More information about our services can be found on our Covid-19 page and on our social media channels. Please see our latest health and safety guidance.

Read our notice