Scott Williams

Finance and income support

Sanctuary Housing resident Scott Williams says the support he has received in managing his Universal Credit claim has made a huge difference to his life.

A series of medical issues, including stays in hospital and in intensive care, had taken their toll on both Scott’s mental health and his family.

When his partner and four-year-old daughter consequently moved out of the three-bedroom house they shared in Redruth, Cornwall, Scott struggled to pay his rent.

A man going through his finances whilst holding a pair of glasses

His Universal Credit payment only covered half of his rent due to his partner’s name still being on the tenancy agreement with the shortfall having to come from money intended to support his living expenses.

Scott, who still lives at the property with his two teenage sons from a previous relationship, sought Sanctuary’s help in correcting his Universal Credit payment.

With the support of Sanctuary’s Local Income Officer, Adrian, Scott was advised that he should be treated as jointly liable for the whole rent and get the appropriate support in his Universal Credit, even though his ex-partner was still a joint tenant but no longer living at the property.

“Adrian was great,” said Scott, who provided feedback on his positive outcome through the Sanctuary Housing website. “He would send me emails that I could send to Universal Credit and kept in contact until my problem was resolved.

“It's made a massive difference now Universal Credit are paying the correct amount towards my rent.

“I’m less stressed, I’m sleeping better, I can shop better and I can cook better meals for my children and do more with them.

“I know it may not sound like a lot, but for anyone who has been on or is on Universal Credit will know how much difference that little bit extra helps.”

If you have a question about your rent or payments, please call us on 0800 916 1516 or 0300 123 3579. You can also email the Income Team at CIT.Income@sanctuary-housing.co.uk.