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Communal repair updates

Search below to find the current status to an outstanding communal repair for your apartment block.

You will need to enter a full postcode or no results will be shown.

Reporting a repair 

If the results found do not match an outstanding fault, please get in touch.

If a repair is urgently required, for example, a gas leak, electrical fault or a security issue such as an external door that cannot be closed, please call Sanctuary's Customer Service Centre on 0800 131 3348 (open 24 hours a day, seven days a week, including public holidays)

For non-urgent repairs, please click on the report the repairs button below.

Report a repair

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Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

We are continually monitoring how we provide services to our customers during the ongoing COVID-19 pandemic, including the resumption of routine repairs. More information about our services can be found on our Covid-19 page and on our social media channels. Please see our latest health and safety guidance.

Read our notice