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Communal repair updates

Search below to find the current status to an outstanding communal repair for your apartment block.

You will need to enter a full postcode or no results will be shown.

Reporting a repair 

If the results found do not match an outstanding fault, please get in touch.

If a repair is urgently required, for example, a gas leak, electrical fault or a security issue such as an external door that cannot be closed, please call Sanctuary's Customer Service Centre on 0800 131 3348 (open 24 hours a day, seven days a week, including public holidays)

For non-urgent repairs, please click on the report the repairs button below.

Report a repair


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we have made some changes to how we provide services to our customers. More information about our response can be found on our dedicated webpage and via our social media channels.

We are monitoring Government advice around local lockdowns and will highlight any specific service changes for each area should they arise.

Read our notice