As a result of the COVID-19 pandemic and government lockdown, we are experiencing a higher than normal volume of emails. We’d like to thank our customers for your on going patience and will endeavour to respond to your emails as soon as possible.
Sanctuary Housing (England) residents
Our Customer Service Centre is open 24 hours a day, seven days a week, including public holidays for both emergency repairs and housing enquiries.
The 0800 numbers shown above are free. Calls to 0300 numbers are charged at the normal national rate (the same as 01 and 02 numbers) by all providers, including mobile. Callers to 03 numbers could benefit from their own inclusive minutes' package with their landline/mobile provider. For the exact call and text charges from your mobile phone or landline, please check with your provider.
Sanctuary Housing (Scotland) residents
Please visit https://www.sanctuary-scotland.co.uk/get-in-touch (this link will open in a new window).
If you have a query about your rent, payments, or you are facing financial difficulty, please call us on 0800 916 1516 or 0300 123 3579.
You can also email the Income Team: CIT.Income@sanctuary-housing.co.uk.