Sanctuary Housing (England) residents
Our Customer Service Centre is open 24 hours a day, seven days a week, including public holidays.
- Tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile)
- Text: 07795 265 843
- Typetalk/minicom: 01482 580 576
- Non-urgent enquiries: Please complete the form below
Sanctuary Housing (Scotland) residents
Please visit https://www.sanctuary-scotland.co.uk/get-in-touch (this link will open in a new window).
The 0800 numbers shown above are free if you call from a landline, however from mobiles you will incur a Mobile Access Charge of 2p per minute, in addition to your standard charges.
The 0300 numbers are charged at the normal national rate (the same as 01 and 02 numbers) by all providers, including mobile. Callers to 03 numbers could benefit from their own inclusive minutes package with their landline provider.
For the exact call and text charges from your mobile phone or landline, please check with your provider.
- If you smell gas, call the National Grid’s gas emergency team immediately on 0800 111 999.
- To arrange a gas service check, call the Gas Compliance team on 0800 288 9289.
- For any repairs enquiries, call 0800 916 1525 or 0300 123 3561.
If you have a query about your rent, payments, or you are facing financial difficulty, please call us on 0800 916 1516 or 0300 123 3579.
You can also email the Income Team: CIT.Income@sanctuary-housing.co.uk.