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Contact Us
Sanctuary Housing (England) residents
Our Customer Service Centre is open 24 hours a day, seven days a week, including public holidays for both emergency repairs and housing enquiries.
- Tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile)
- Text: 07800 006781
- Typetalk/minicom: 07800 006781
- Non-urgent housing and repair enquiries: Please complete the form below
Important information: We are aware that people sometimes contact residents without their consent by means of cold calling.
While this is sadly not within our control we can assure you that we take data protection extremely seriously and would not disclose any information under any circumstances without your permission.
The only information we would ask you for when contacting you would be your names, address, DOB and telephone number. In some cases, we may also ask for your National Insurance number.
We would never ask for bank account details, passwords or other such sensitive information, nor would we ask you to pay a courier in cash or request remote access to your computer/mobile/tablet.
The 0800 numbers shown above are free. Calls to 0300 numbers are charged at the normal national rate (the same as 01 and 02 numbers) by all providers, including mobile. Callers to 03 numbers could benefit from their own inclusive minutes' package with their landline/mobile provider. For the exact call and text charges from your mobile phone or landline, please check with your provider.
Sanctuary Housing (Scotland) residents
Please visit https://www.sanctuary-scotland.co.uk/get-in-touch (this link will open in a new window).
- If you smell gas, call the National Grid’s gas emergency team immediately on 0800 111 999.
- To arrange a gas service check, call the Gas Compliance team on 0800 288 9289.
- For any repairs enquiries, call 0800 916 1525 or 0300 123 3561.
If you have a query about your rent, payments, or you are facing financial difficulty, please call us on 0800 916 1516 or 0300 123 3579.
You can also email the Income Team: CIT.Income@sanctuary-housing.co.uk.
To report antisocial behaviour, please contact our Customer Service Centre, which is open 24 hours a day, seven days a week, including public holidays.
- Tel: 0800 916 1522 or 0300 123 3568
- Non-urgent enquiries: Please complete the form below
Call 999 if you or someone else is in immediate danger, or if the crime is in progress.
For resident involvement, contact your Improvement and Involvement team.