Contact Us

Sanctuary Housing (England) residents

Open Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm.

Sanctuary Housing (Scotland) residents

Please visit (this link will open in a new window).

Open 24 hours a day, seven days a week, including public holidays.

If you smell gas, call the National Grid’s gas emergency team immediately on 0800 111 999.

To arrange a gas service check, call the Gas Compliance team on 0800 288 9289.

For any repairs enquiries, call 0800 916 1525 or 0300 123 3561.

If you have a query about your rent, payments, or you are facing financial difficulty, please call us on 0800 916 1516 or 0300 123 3579.

You can also email the Income Team:

Open Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm

  • Tel: 0800 131 3348 or 0300 123 3511
  • Out of hours: 0800 916 1522 or 0300 123 3568
  • Non-urgent enquiries:  Please complete the form below

For resident involvement, contact your Improvement and Involvement team.

Please include as much detail as possible in the form below: 

If you are making a general enquiry

Please include the address or area / location that your query relates to.   

If your enquiry is about housing

Please provide details of your current housing situation, which area you would like to move to, number of people in your household, any medical needs and supporting information.

If you are reporting anti-social behaviour

Please provide the offenders name / address, details of the ASB, times and dates of incidents and if there has been any threatening behaviour.

Items marked with (*) are mandatory fields. The application cannot be submitted unless all asterisk items have been completed.
My details
Please include area code:
Enquiry Type
Please select one option below:
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.