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Emergency repairs

If you have an emergency repair, please call us on 0800 131 3348 or 0300 123 3511

What is considered to be an emergency repair?

What is an emergency repair infographic.

An emergency repair is something that needs to be fixed straight away, this could be:

  • A gas leak or dangerous electrical fault
  • Major damage to the structure of your home
  • A serious security problem, such as a front door that cannot be locked
  • The loss of essential services, such as water or electricity.

What the next steps will be:

  • You will be notified of the target date the repair will be completed, and whether a contractor or inspection is needed.
  • We will help you through an emergency by ensuring your home is safe as quickly as possible. We will also arrange for any follow-up work required.

For further information: