Ending your tenancy

What happens once I’ve told you I want to move out?

Once you’ve let us know you are ending your tenancy, we will:

• Inspect your home and tell you what condition it needs to be left in, and what we might need you to do before you leave
   
• Ask you to let us in to show your home to possible new residents. A member of staff will always be present for any viewings and we will give you at least 24 hours’ notice
   
• Tell you exactly how much rent you need to pay in full before you hand in your keys
   
• Advise you what to do with your keys.

What to do if a Sanctuary resident passes away

The death of a family member or friend is a sad time and whilst grieving for your loss you’re often required to deal with their e­ffects and assets.

Letting us know

If the property has a Scheme Manager, please let them know of the death and your contact details as soon as possible. If the property does not have a scheme manager please call us on 0800 131 3348.

• Please email a copy of the death certi­ficate to contactus@sanctuary-housing.co.uk or post it to Sanctuary Housing, Marybone House, 2 Marybone, Liverpool, L3 2BY. You will receive an acknowledgement email/letter to confirm we have received it.
   
• Please also provide details of the person acting for the Estate, this could be a family member or the Executor.