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Ending your tenancy

What happens once I’ve told you I want to move out?

Once you’ve let us know you are ending your tenancy, we will:

  • Inspect your home and tell you what condition it needs to be left in, and what we might need you to do before you leave
     
  • Ask you to let us in to show your home to possible new residents. A member of staff will always be present for any viewings and we will give you at least 24 hours’ notice
     
  • Tell you exactly how much rent you need to pay in full before you hand in your keys
     
  • Advise you what to do with your keys.

What to do if a Sanctuary resident passes away

The death of a family member or friend is a sad time and whilst grieving for your loss you’re often required to deal with their e­ffects and assets.

Letting us know

If the property has a Scheme Manager, please let them know of the death and your contact details as soon as possible. If the property does not have a scheme manager please call us on 0800 131 3348.

  • Please email a copy of the death certi­ficate to contactus@sanctuary-housing.co.uk or post it to Sanctuary Housing, Marybone House, 2 Marybone, Liverpool, L3 2BY. You will receive an acknowledgement email/letter to confirm we have received it.
     
  • Please also provide details of the person acting for the Estate, this could be a family member or the Executor.
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Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we have made some changes to how we provide services to our customers. More information about our response can be found on our dedicated webpage and via our social media channels.

We are monitoring Government advice around local lockdowns and will highlight any specific service changes for each area should they arise.

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