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As a homeowner, you have an individual agreement with us, unique to your property, called a ‘lease’ or ‘transfer document’.

It is important you know the type of agreement you have with us, so you understand the services we will provide and your rights and responsibilities.

For further information:

Please view our Homeowners' Handbook (PDF 1MB).


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we have made some changes to how we provide services to our customers. More information about our response can be found on our dedicated webpage and via our social media channels.

We are monitoring Government advice around local lockdowns and will highlight any specific service changes for each area should they arise.

Read our notice