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As a homeowner, you have an individual agreement with us, unique to your property, called a ‘lease’ or ‘transfer document’.

It is important you know the type of agreement you have with us, so you understand the services we will provide and your rights and responsibilities.

Important advice for those looking to sell, remortgage or staircase a home in an apartment block

Some leaseholders may experience issues securing mortgages for homes which are in blocks of flats or apartments as a result of changes in building safety advice. Please seek advice directly from your lender or mortgage broker before applying so that you do not incur any unecessary valuation or solicitors' costs. 

For further detail on these changes read our building safety guidance for homeowners in flats or apartments.

For further general information:

Please view our Homeowners' Handbook (PDF 1MB).


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

We are continually monitoring how we provide services to our customers during the ongoing COVID-19 pandemic, including the resumption of routine repairs. More information about our services can be found on our Covid-19 page and on our social media channels. Please see our latest health and safety guidance.

Read our notice