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Information for residents

Welcome to Sanctuary Housing. We are here to help you make the most out of your tenancy.

We have provided some information to guide you through moving in to your Sanctuary property and making the most of your tenancy. You will also find some useful information that you may need to refer to, from time to time, during your tenancy with us:


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we have made some changes to how we provide services to our customers. More information about our response can be found on our dedicated webpage and via our social media channels.

We are monitoring Government advice around local lockdowns and will highlight any specific service changes for each area should they arise.

Read our notice