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A new look for our vans

25 March 2021

You might spot four new look Sanctuary maintenance vans from this month (March 2021).

The vans are the latest additions to our 1,200-strong fleet and so we have taken the opportunity to launch them in our updated logo and colours.

We’re refreshing our brand because we want it to be easier and simpler for you to access the services you need. As a landlord with over 100,000 homes across England and Scotland, our organisation is split into a number of different businesses and brands, and we recognise that this can be confusing for our customers. 

We’ll be refreshing the Sanctuary brand over the course of 2021, although most branded items will be replaced over the course of a couple years - or when they come to the end of their lifecycle - to keep costs low.

If you have any concerns about whether a Sanctuary van or employee is genuine you should ask the operative for their ID and they’ll be happy to show you. They will also be wearing Sanctuary branded clothing. 

However, if you are still unsure, please call our Customer Service Centre on 0800 131 3348 (landline) or 0300 123 3511 (mobile) and they’ll be able to confirm the registration of the van.