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COVID-19: Repairs update

2 September 2020
A man driving a Sanctuary Maintenance van.

As restrictions on our daily lives ease, we have been able to carry out an ever increasing number of repairs.

Residents have been waiting patiently both during and after lockdown for these repairs to be done and every effort is being made to ensure these are completed as soon as possible.

There is, however, a significant backlog that still needs to be cleared with thousands of jobs still outstanding. This is largely because we had to move to an emergency-only repairs service for three months while the pandemic was at its height to ensure the virus did not spread.

As a result of this, returning to normality has not been straightforward and we are continuing to experience delays in the supply chain due to a shortage of vital materials such as plaster. This is not unique to Sanctuary and is impacting on every business up and down the country.

We understand that this has been incredibly frustrating but sometimes things are beyond our control so we would politely ask you to bear with us during this time.

We are using our own repairs team wherever we can rather than contractors so we know residents are getting the highest quality of repair and that it is being carried out under the strictest hygiene measures to keep everyone safe.

While there are a large amount of existing repair jobs in the pipeline, you can still report a new routine repair using our online form.

There are also some self-help videos that residents may find useful and we will be adding to these in the near future.

As ever, we are hugely grateful to our residents for their patience and understanding during this challenging period and we thank them for this.