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Gas Safety Week 2020

11 September 2020
An engineer checking a boiler

This year, more than ever, keeping our customers safe in their homes during these difficult times has been a key priority for Sanctuary, which is why we’re proud to be supporting Gas Safety Week 2020.

Gas Safety Week is an annual safety week to raise awareness of gas safety and the importance of taking care of your gas appliances.

Use a qualifies Gas Safe registered engineer

Rising to the Covid-19 challenge

The last few months have brought challenges that no one could have expected, but our employees have adapted incredibly to new ways of working and done everything to support our residents.

Throughout lockdown engineers have continued to go into resident’s homes to carry out gas checks. All checks have been carried out with the safety of residents as the number one priority, with employees carrying out risk assessments before visiting, having personal protective equipment (PPE) and following social distancing guidelines.

Residents can be assured that they do not need to have direct contact with anyone visiting their property to complete these checks.

One of our residents, Omar from London, said: “I’ve just had my visit and I’m very happy with the gas service I received this morning. The operative stayed 2 metres away and had all the relevant PPE and did a great job. Thanks”.

In the Covid-19 lockdown period, some of our residents were required to shield,  and therefore unable to allow our gas engineers into their homes to carry out the required safety checks.  As an extra safety precaution during this time, we delivered over 1,900 Carbon Monoxide alarms to those residents. Un-serviced or faulty gas appliances can potentially cause gas leaks, fires, explosions and produce a highly poisonous gas called Carbon Monoxide (CO) which in the long term can cause serious health problems.

Always ask to see you engineers Gas Safe ID card

Vicki MacDonald, Sanctuary’s Head of Gas Operations and National Accounts, said: “Every year, there are approximately 50 deaths across the UK caused by acute carbon monoxide poisoning, and hundreds of people are treated for non fatal carbon monoxide poisoning.  Some of these deaths and poisonings could be prevented by ensuring our gas safe registered engineers are able to access your property every year to carry out a safety check and service on your gas appliances.  Carbon monoxide is highly poisonous. You can’t see it, taste it or smell it, but it can kill quickly with no warning. By taking care of your gas appliances, you are taking care of your home and your loved ones.”

We’d like to thank all of our residents for their patience and understanding through these unprecedented times.

Dont try DIY with gas appliances

Annual gas safety checks

By law, we must carry out an annual service and safety check of all Sanctuary gas appliances in your home.

What you can expect from a Sanctuary Gas Safe check:

  • When you receive a visit, ask to see your engineer’s identification and look at both the front and the back of the card. If you want to call us to check who they are, they will be happy to wait.
  • Our engineers will check, clean and test your appliances – it should take about an hour.

If you have gas in your property and haven’t had a gas service check within the last 12 months, or if you have fitted a new gas appliance installed using a previously disconnected gas supply, please call our Gas Compliance team immediately on 0800 131 3348 or email contactus@sanctuary-housing.co.uk.

Ensure your loved ones have had their annual gas safety check

Staying safe in your home all year round

Many of our residents rely on gas appliances to heat their homes, provide hot water and cook their food. We’ve put together some top tips to make sure you and your family stay safe in your home:

  • Use gas appliances for their intended purposes only. Always keep an eye out for warning signs that a gas appliance isn’t working properly – lazy yellow flames, excessive condensation and black marks/stains. If you suspect something is not working properly, stop using it and contact your local Gas Safe registered engineer. 
  • Be alert to the symptoms of carbon monoxide poisoning. These can be headaches, nausea and dizziness or install an audible carbon monoxide alarm near to your gas appliances. If you experience any of these symptoms, contact your national gas emergency services straight away.
  • Make sure no air vents or chimneys are blocked.

You can view more tips by clicking on the image or button below to download our useful PDF:

Do's and Dont's of keeping safe from gas

Download as a PDF (72KB)

For more gas safety tips and advice in your home visit the Gas Safety Register

If you suspect a gas leak, or you can smell gas contact National Grid 0800 111 999 immediately.

If you have a query about your gas supplier or installations or need to report a repair, contact our customer service team

Dont block vents


COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

Information about our services can be found on our Covid-19 page and on our social media.

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