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Blog: A reflection on resident involvement in a national crisis by David Onions, Head of Co-Regulation

18 January 2021

David shares his experiences of adapting to the new normal and exploring creative ways of working with our residents and delivering our services.

Repairs icon featuring a spanner and screwdriver

Our repairs service during Covid-19

17 January 2021

We’ve taken the difficult decision to deliver only emergency and urgent repairs inside people’s homes at this time.

A Sanctuary Housing Customer Service advisor takes a call from a customer

Longer waiting times for calls

8 January 2021

We are currently receiving a high volume of calls to our Customer Service Centre, so we would politely ask you to be patient with us in answering your call.

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Be aware of Covid-19 vaccination scam

7 January 2021

We are aware of people receiving fraudulent calls and text messages offering the Covid-19 vaccination. If you receive a call you believe to be fraudulent, hang up.

An assortment of treats donated to Chester families this Christmas

Christmas joy for Chester families

23 December 2020

Families in Chester have received an early Christmas present thanks to the support of the local community.

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Hatfield fire statement from Sanctuary

16 December 2020

On Tuesday 15 December there was a serious fire at a home ownership, sheltered housing scheme in Hatfield. All residents are accounted for and are being supported.

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COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

Information about our services can be found on our Covid-19 page and on our social media.

Read our notice