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Longer waiting times for calls

8 January 2021
A Sanctuary Housing Customer Service advisor takes a call from a customer

We are currently receiving a high volume of calls to our Customer Service Centre.

While our staff will do their best to answer your call as quickly as possible, there may be a longer wait time than usual.

The pandemic means we have fewer staff available to us due to illness and childcare issues so we would politely ask you to be patient with us in answering your call.

Discover more about our services during Covid-19.

Thank you.