Home » News » November 2021 » Qualification success for residents

Qualification success for residents

2 November 2021
Bob Werrett, Graham Jones, Craig Moule, Dylan Asphar, Trudi Elliott

Three of our residents have successfully completed a qualification with the Chartered Institute of Housing.

Graham Jones, Bob Werrett and Dylan Asphar have all achieved their Level 2 Award in Involvement in Housing and Communities - Resident Scrutiny.

The qualification, which is equivalent to a GCSE, gives residents an insight into how housing associations operate and how residents can hold us to account. It covers Housing Management Performance Information, Value for Money and Resident Scrutiny of a Landlord’s Services. 

Graham is the chair of Sanctuary’s National Resident Scrutiny Panel (NRSP) and Bob is vice chair. Dylan is a member of the panel as a representative of Sanctuary Supported Living. You can read about their experience in Graham’s blog

Blog: Our experience of gaining a qualification in resident scrutiny

The qualification is part of the Sanctuary Residents Academy, which provides an opportunity for residents to increase their knowledge of how housing providers operate and how the resident scrutiny process works.

Simon Clark, Group Director – Housing, said: “I think it’s fantastic that Graham, Bob and Dylan have completed this qualification as it demonstrates their passion for housing and support for their fellow residents.

“The NRSP plays a crucial role in making sure we effectively deliver our services and I hope even more residents will take up the opportunity to gain such a worthwhile qualification.”


Repairs Service Update

We are sorry some of our repairs are taking longer than usual. We wanted to let you know why this is and what we’re doing about it.

Read our Repairs Service Update

Information about Covid-19 can be found on our Covid-19 page and on our social media.

Read our notice