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Home » News » April 2020 » Residents overjoyed at receiving food parcels

Residents overjoyed at receiving food parcels

21 April 2020
Fruit in a bowl

Making sure people have access to essential supplies during these unprecedented and challenging times is vitally important.

Since the start of the lockdown period, Sanctuary has prepared and distributed more than 500 parcels to its most vulnerable residents.

Each one contains non-perishable food items to ensure those who cannot leave their homes are supported with emergency food.

The response from residents has been truly amazing and our teams of housing officers have taken great pride in being able to help.

One resident replied: “On behalf of my wife and I, I would like to thank Sanctuary Housing for their generous gift boxes of food which you kindly delivered yesterday to our home. We are truly grateful.”

Another man, who lives in Kent, received a parcel because he has restricted mobility following a stroke.

Tina Dust, Area Manager – Housing, said: “He was very overwhelmed with our kindness and support. As he was unable to lift the boxes I took them into his kitchen and opened them so he could see what they contained.

“He was so grateful and became tearful. He said how kind we were and that we have always been so good to him.”

Housing Officer Abi Germaine added: “It makes our job especially worthwhile when we can provide a good service to our vulnerable customers.”

Similarly, a couple turned to Sanctuary for support because they were struggling to get regular food deliveries.

Abi said: “They were truly grateful for Sanctuary looking out for them as we knew they were both vulnerable.

“Facing a four-week wait for supermarkets, they said we were their only real lifeline for food services at the moment.

“They were very excited about the eggs, especially as they haven’t been able to get any since the start of the lockdown.”

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Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we reviewed the services we provide to our customers and made some changes. More information about our response can be found on our dedicated webpage. We hope you understand why we have had to make these decisions.

We will continue to monitor the situation daily and keep you updated of any changes via this website and our social media channels.

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