Sanctuary Housing has been awarded Housing Quality Network (HQN) accreditation in recognition of its approach to resident engagement.
The association received the award following a request from residents to review its work.
To achieve the accreditation, Sanctuary’s National Resident Scrutiny Panel (NRSP) assessed the landlord against three criteria, known as ‘The Residents’ Challenge’.
The NRSP gives residents across the country opportunity to review Sanctuary’s performance to enable the housing provider to continue to identify areas for improving the services it provides.
Residents said they were actively involved in both assessing Sanctuary’s services against regulatory standards and in the planning of addressing any gaps.
They were also encouraged to provide regular feedback and felt that Sanctuary listened to their concerns and acted upon them appropriately.
Chair of the NRSP Wendy Burridge said: “This is great news and reinforces the important work of Sanctuary’s resident panel members on behalf of its residents across England."
Simon Clark, Sanctuary’s Group Director – Housing, commented: “We are delighted to receive this award from our residents and for their feedback through this review. Tenant engagement is an important part of shaping our services, and through listening to residents we can continue to learn and improve to ensure we meet their needs.”