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Home » News » May 2020 » Supporting residents with wellbeing calls and food parcels

Supporting residents with wellbeing calls and food parcels

6 May 2020
One of the vans delivering food parcels

Sanctuary Housing is continuing to ensure residents are safe and well during the Covid-19 lockdown by making Keeping in Touch (KIT) calls.

So far, 8,500 have been made to residents over the age of 70 by our Housing and Neighbourhoods teams, and this has recently been extended to support other vulnerable groups.

Staff can check on a person’s wellbeing as well as offer a friendly voice to talk to, a service that has been greatly appreciated.

Positive feedback has been received through social media, with one resident from the Midlands saying he was “very emotional and blown away” to receive a call.

Feedback has been equally encouraging following the delivery of more than 100 food parcel through our Emergency Food Parcel service in its first three weeks of operation.

Parcels are delivered to homes by local housing officers, usually within 24 hours of a referral being made.

A Sanctuary employee who has been involved in arranging food parcel deliveries said: “Residents are extremely grateful and in general do not expect us, as their landlord, to offer such services. The parcels make a big difference to them.”

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Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we have made some changes to how we provide services to our customers. More information about our response can be found on our dedicated webpage and via our social media channels.

We are monitoring Government advice around local lockdowns and will highlight any specific service changes for each area should they arise.

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