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Latest News

Blog: A reflection on resident involvement in a national crisis by David Onions, Head of Co-Regulation

18 January 2021

David shares his experiences of adapting to the new normal and exploring creative ways of working with our residents and delivering our services.

A Sanctuary Housing Customer Service advisor takes a call from a customer

Longer waiting times for calls

8 January 2021

We are currently receiving a high volume of calls to our Customer Service Centre, so we would politely ask you to be patient with us in answering your call.

An assortment of treats donated to Chester families this Christmas

Christmas joy for Chester families

23 December 2020

Families in Chester have received an early Christmas present thanks to the support of the local community.

The Charter for Social Housing Residents and what it means for you

23 November 2020

The Government has published a Charter for Social Housing Residents as part of the Social Housing White Paper. This sets out what the Government expects of landlords, such as ourselves, and what you, our residents, can expect from us.