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Here you'll find a range of our publications. These include our residents’  magazine, Voice, our Annual Report to Residents, Resident Handbooks and useful guides and leaflets.


Information for Residents

Everything you need to know about living with Sanctuary Housing, including handbooks and key guides.

National Residents Handbook
Resident Repairs Handbook
Homeowners' Handbook
A legal guide to Right to Buy
Buying your own home FAQs
A guide to Mutual Exchange
Housing for Older People Handbook
A guide to making a complaint
The complaints process: Investigation stage

Self-help Guides

Useful information to help you make the most of your home and community.

Antisocial behaviour
Guide to applying for housing
Aids and adaptations
Guide to saving energy
Preventing mould and condensation
Guide to asbestos
Guide to Water Hygiene
Guide to fire safety
Guide to fire safety in your home
Guide to avoiding blocked drains
Pests and infestations


Annual Reports

Our Annual Report to Residents is where you can read about our highlights and how Sanctuary Housing is performing, as well as an outline of our commitments to you, our residents.

Voice Residents' Magazine

We publish our residents’ magazine, Voice, three times a year.

Intouch Homeowners' Magazine

Intouch is our magazine for homeowners.

If you would like any Sanctuary Housing publication in an alternative format or language, please telephone 0800 131 3348 or email: contactus@sanctuary-housing.co.uk.


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we have made some changes to how we provide services to our customers. More information about our response can be found on our dedicated webpage and via our social media channels.

We are monitoring Government advice around local lockdowns and will highlight any specific service changes for each area should they arise.

Read our notice