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Safety in your home

It’s our priority to make sure your new home is maintained to a high standard and is safe and secure.

By law, we must carry out an annual service and safety check of all Sanctuary gas appliances in your home, this includes boilers, cookers and fires.

Our engineers will carry out safety checks on the appliances and service the boiler – it should only take about an hour. They carry identification and don’t mind if you call us to check it is genuine.

As part of your tenancy agreement, you must let our registered Gas Safe engineers into your home for these checks.

Below we have produced some useful information to ensure you can live happily in your home:


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

We are continually monitoring how we provide services to our customers during the ongoing COVID-19 pandemic, including the resumption of routine repairs. More information about our services can be found on our Covid-19 page and on our social media channels. Please see our latest health and safety guidance.

Read our notice