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Terms of use

Please read this policy carefully as it sets out the terms upon which this website is made available for your use.

If you have any questions about this policy or do not agree with it, please contact us by email to ContactUs@sanctuary-housing.co.uk or in writing to Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ, before using this website.

We may change this policy from time to time by updating this page. You should check this page regularly to ensure you are happy with any changes. In this policy, “we”, “us” and “Sanctuary” means Sanctuary Housing Association and all of the entities within the Sanctuary Group.

We are committed to ensuring that the information contained on this website is accurate and up-to-date. However the information contained on our website is for guidance only and we make no representation or warranty as to its accuracy or completeness.

None of the information contained on this website is intended to form any part of a contract between you and Sanctuary.

Information contained on this website can be subject to change without notice.

We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data.

All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on this website shall remain vested in the Sanctuary Group.

Unless clearly indicated to the contrary you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use the content of this website in any way.

The names, images and logos identifying the Sanctuary and their products and services are subject to copyright, design rights and trade marks of Sanctuary. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the Sanctuary.

You may download or print out individual selections of this website only if explicitly used for your own personal information and not to be publicly reproduced. Permanent copying or storage of whole or part of this website or the information contained in it or the reproduction or incorporation of any part of it in any other work or publication is expressly prohibited.

For details on what information we may collect, how we use it and store your data, view our privacy statement.

We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies are files that store information on your hard drive or browser that means that we can recognise that you have visited our websites before. They make it easier for you to maintain your preferences on our websites, and by seeing how you use the websites, we can tailor them around your preferences and measure usability of the websites.

For further information about the cookies used on our websites and how to disable them if you choose to do so, please read our Cookie policy.

Phishing is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords. WE WILL NEVER SEND EMAILS ASKING YOU FOR SUCH DETAILS AND OUR STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD.

If you do receive such an email or are asked for your password by anyone claiming to work for Sanctuary please forward the email or report the incident by email to ContactUs@sanctuary-housing.co.uk or in writing to Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ.