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Home » Website Accessibility

Website Accessibility

Our Sanctuary Housing website is regularly being updated and improved. We have built our website taking best practice web accessibility guidelines into account, as well as feedback from our residents and website visitors. Our main objective is to implement real-world accessibility.

We would be very grateful for your feedback on how accessible our website is for you so that we can keep improving it. If you find a problem or have any difficulties using our website, please complete the feedback form at the bottom of this page.

Alternative formats

If you would like any information on this website in an alternative format or language, please email pr@sanctuary-housing.co.uk with your details, and tell us what you need. You can also call us on 01905 334596.

Help using computers, the web and assistive technology

If you need extra help in using computers, the web and assistive technology, we recommend the My Web, My Way website. The site provides information to help you use the accessibility features of your computer in order to make it easier to use the web.

Browsers we support

Our website works best on the following browsers:

  • Chrome
  • Edge
  • Firefox
  • Safari
  • Internet Explorer
  • Android browser

These browsers are the most common, covering over 98% of all web users. We recommend upgrading to the latest version of your browser for the best experience.

Further information on how to customise your internet browser can be found on the following links:

  1. Chrome: https://support.google.com/chromebook/answer/177893?hl=en
  2. Edge: https://support.microsoft.com/en-gb/help/4000734/microsoft-edge-accessibility-features
  3. Firefox: https://support.mozilla.org/en-US/kb/accessibility-features-firefox-make-firefox-and-we
  4. Safari: https://www.apple.com/safari/
  5. Internet Explorer: https://support.microsoft.com/en-us/products/windows
  6. Android browser: https://support.google.com/accessibility/android/answer/6006564?hl=en-GB#

Get the best experience

Why do I need JavaScript and how do I enable it?

JavaScript is a common computer language that improves how our website works on different browsers and platforms. JavaScript also assists with design elements to make the page more attractive and the website easier to navigate.

If JavaScript is not enabled, you will see a message as follows:

“Wait! We have detected that JavaScript is disabled. JavaScript needs to be enabled to show all information on the Sanctuary Housing website. Here are instructions on how to enable JavaScript in your browser."

If you already have JavaScript enabled but it is not recognised, try clearing the browser cache or refreshing the page.

For further help and information on enabling JavaScript in your browser, please visit: https://www.enable-javascript.com/

Browsealoud

We have added the Browsealoud toolbar, a website accessibility tool, to this website. Browsealoud provides reading support tools for free, including reading website content out loud.

Browsealoud may be helpful to:

  • Anyone with low literacy skills or dyslexia
  • People who don't have English as a first language
  • Those with some visual impairment
  • Anyone who would prefer to listen to text rather than read it.

For more information and support with using the Browsealoud toolbar, visit our Browsealoud page.

Translating this website

If you would like to translate this website into another language, the ‘select language’ option in the website footer area accesses Google Translate, which translates English into more than 60 languages.

Please note that Sanctuary is not responsible for the content of Google Translate and cannot guarantee the reliability of the translations provided. The Browsealoud toolbar also offers a translation function, and the tool will read web content to you in your chosen language.

Skipping to the main content

If you’re using a screen reader or keyboard to navigate, we have added a ‘Skip to main content’ link at the top of every page. This allows you to skip the navigation and get to the main content quickly.

Making the text bigger

You may be able to change the text size in your browser. The Browsealoud tool also has a text magnification feature.

Changing the colours

We’ve tried to use colours that make the words on our web pages easy to read, but we know that some people have trouble with reading text on certain background colours. You may be able to change the colours in your browser.

Viewing PDFs

PDF may automatically open in your web browser. Follow Adobe’s guide to enabling or disabling Acrobat Reader as a helper application to your browser.

If you have a visual impairment you can find more information on accessibility and PDF files by visiting the Access Adobe Website.

If you can't open PDF documents, download the latest Adobe Reader software.

Heading structure

We do our best to ensure that all pages of our website have a correct heading structure, which makes navigation easier.

Images

To make things easier for screen reader users, all images in our site have alternative text that clearly describes what they show.

Links

Our links always use link text that makes sense out of context, so that what we're linking to is clear to everyone.

Video

All the video content embedded on this site or on our YouTube channel is available to watch with optional subtitles, also known as closed captions. If your browser doesn't support iframes, you can read a written transcript of the film.

We use YouTube for our videos because it's the most accessible way to present videos online that we know of, however, we cannot control the accessibility of YouTube video functionality.

iFrames

We have ensured that all our iFrames are labelled with titles and alternative text.

Visual

This site uses cascading style sheets for visual layout. Even if your browser or browsing device does not support style sheets, the content of each page is designed to be readable.

Content pulled in from social media, such as Twitter and Facebook

In some parts of our site, we display content that has been pulled in from social media sites such as Twitter and Facebook. These sites often restrict the ways in which content can be displayed, and sometimes this means it is not as accessible as we would like. We try to keep these to a minimum and provide alternative content.

Version:

This accessibility statement was issued in October 2020

 

Website Accessibility Feedback Form

 

Please be as detailed as you want on what you were looking for on the website.
As we continue to strive toward making our site's information accessible by any tools website visitors may use, we ask that you help us. In the field below, please submit any feedback you have that can help us improve web accessibility. Any information provided will be kept confidential.
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Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

We are continually monitoring how we provide services to our customers during the ongoing pandemic. More information about our services can be found on our Covid-19 page and on our social media channels. Please see our latest health and safety guidance.

Read our notice