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What happens when you report a repair?

Whichever way you decide to contact us, you will need to provide the following information:

  • Your name, address, postcode, a contact phone number and your email address
  • Details of the item that needs to be repaired
  • If you are hard of hearing or will take time getting to the door.

How your repair is recorded

The details of your repair will be entered onto our computer system.

We will let you know whether we are responsible for the repair; your tenancy agreement will show which repairs are your responsibility.

If a repair to your home is our responsibility, we will advise you.

For further information

Please download the Repairs Handbook (PDF 5.76MB).

Your feedback

Your feedback is important to us which is why we might call or email you to ask you what you thought about your repair. These calls will take about five minutes and will help us to improve our services. If you are able to take part, then please do.


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

We are continually monitoring how we provide services to our customers during the ongoing COVID-19 pandemic, including the resumption of routine repairs. More information about our services can be found on our Covid-19 page and on our social media channels. Please see our latest health and safety guidance.

Read our notice