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What happens when you report a repair?

Whichever way you decide to contact us, you will need to provide the following information:

  • Your name, address, postcode, a contact phone number and your email address
  • Details of the item that needs to be repaired
  • If you are hard of hearing or will take time getting to the door.

How your repair is recorded

The details of your repair will be entered onto our computer system.

We will let you know whether we are responsible for the repair; your tenancy agreement will show which repairs are your responsibility.

If a repair to your home is our responsibility, we will advise you.

For further information

Please download the Repairs Handbook (PDF 5.76MB).

Your feedback

Your feedback is important to us which is why we might call or email you to ask you what you thought about your repair. These calls will take about five minutes and will help us to improve our services. If you are able to take part, then please do.


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we reviewed the services we provide to our customers and made some changes. More information about our response can be found on our dedicated webpage. We hope you understand why we have had to make these decisions.

We will continue to monitor the situation daily and keep you updated of any changes via this website and our social media channels.

Read our notice