On this page
The Access to Information Scheme for social housing in England is now live. If you rent a Sanctuary home in England, you have the right to request certain information from us. We are also required to routinely publish the information we've set out below.
Our published information
Use the dropdowns below to find out where to access our information. Each dropdown relates to a category describing the type of information we have available.
| Information | Where to access |
|---|---|
| About Sanctuary, our beliefs and our values | |
|
Who we are, our Group Board, and our Executives |
|
| Our corporate governance, our structure, and the role of Group Board | Corporate Governance |
| The register of declarations of interest of our Group Board members | Group register of declarations of interest |
| Group Membership Policy |
Sanctuary Group Governance Manual Section 8b: Group Membership Policy (PDF 48.6KB) |
| Our entities | |
| Inclusion for All, our diversity and inclusion strategy |
Information specific to Sanctuary Supported Living customers
| Information | Where to access |
|---|---|
| About Sanctuary Supported Living | What we do |
| Sanctuary Supported Living's Leadership Team | Leadership Team |
| Information | Where to access |
|---|---|
| Annual Report and Financial Statements 2022/2023 |
Annual Report and Financial Statements 2022/2023 (PDF 4.2MB) |
| Service charges | Service charges |
| Procurement - Sanctuary Policy | |
| Procurement - Sanctuary Procedure | Procurement - Group Procedure (PDF 592KB) |
| Procurement Route Planner | |
| Procurement Pipeline | Procurement Pipeline (PDF 126KB) |
| Construction and Major Works Procedure |
Construction and Major Works Procurement - Group Procedure (PDF 312KB) |
| Travel, Subsistence and Expenses - Group Procedure | Travel, Subsistence and Expenses - Group Procedure (PDF 76KB) |
| Expenses categories and allowances | Appendix A: Expenses categories and allowances (PDF 36.4) |
Information specific to Sanctuary Supported Living customers
| Information | Where to access |
|---|---|
| Retirement Communities FAQs | Retirement FAQs |
| Information | Where to access |
|---|---|
| Corporate Strategy | |
| Decarbonisation and Net Zero Strategy |
Sanctuary Decarbonisation and Net Zero Strategy 2023-2026 (PDF 1,079KB) |
| Improving your home |
| Information | Where to access |
|---|---|
| Annual Report and Financial Statements 2022/2023 |
Annual Report and Financial Statements 2022/2023 (PDF 4.2MB) |
| Sustainability Report | |
| Annual Report to Residents | |
| Our key metrics | |
| News | News |
| Complaints | Complaints |
| Complaints - Housing and All Supported Living Policy | Complaints - Housing and Support Policy (PDF 74KB) |
| Housing Ombudsman Complaint Handling Code | Housing Ombudsman - Complaint Handling Code (PDF 136KB) |
| Estate Inspections | Estate Inspections |
| Your home - damp and mould, building safety, repairs, investing in homes | Your home |
| Your services - supporting customers, complaints breakdown, customer outcomes, Tenant Satisfaction Measures | Your services |
| Community Investment | Your Sanctuary community |
| Resident engagement and involvement | Your voice |
Information specific to Sanctuary Supported Living customers
| Information | Where to access |
|---|---|
| Sanctuary Supported Living News | News |
| Information | Where to access |
|---|---|
| Get involved | |
| Shaping our Future: Resident Engagement Strategy |
Shaping our Future: Resident Engagement Strategy Shaping our Future: National Resident Engagement Strategy (PDF 509KB) |
|
Complaints |
|
| Complaints - Housing and All Supported Living Policy | Complaints - Housing and Support Policy (PDF 74KB) |
| Risk Management Approach | |
| NHF Code of Conduct | NHF Code of Conduct (PDF 682KB) |
Information specific to Sanctuary Supported Living customers
| Information | Where to access |
|---|---|
| Get Involved | Get involved with Sanctuary Supported Living |
| Communities of Interest | Communities of interest |
| Complaints | Complaints to Sanctuary Supported Living |
| How to make a complaint | How to make a complaint leaflet (PDF 85.1KB) |
| Contact Us | Contact Sanctuary Supported Living |
| Information | Where to access |
|---|---|
|
Complaints - Housing and All Supported Living Policy |
Complaints - Housing and Support Policy (PDF 74KB) |
| Asbestos Management - Group Policy | |
|
Asbestos - Sanctuary Procedure |
|
| Estates Management - Sanctuary Procedure | Estates Management - Sanctuary Procedure (PDF 556KB) |
| Health and Safety - Group Policy | Health and Safety - Group Policy (PDF 100KB) |
| Health and Safety Policy Statement | Health and Safety Group Policy Statement 31.03.2021 (PDF 83.3KB) |
| Fire Safety Management - Group Policy | Fire Safety Management - Group Policy (PDF 44.7KB) |
| Fire Safety Management - Group Procedure | Fire Safety Management - Group Procedure (PDF 263KB) |
| Legionella Management - Group Policy | Legionella Management (PDF 82.3KB) |
| Repairs and Maintenance - Group Policy | Repairs and Maintenance - Group Policy (PDF 154KB) |
| Repairs and Maintenance - Group Procedure | Repairs and Maintenance - Group Procedure (PDF 207KB) |
| Safety in Your Home | Safety in your home |
| High-Rise Living | High-Rise Living |
Information specific to Sanctuary Supported Living customers
| Information | Where to access |
|---|---|
| Safeguarding | Safeguarding |
| Information | Where to access |
|---|---|
|
About Sanctuary, our beliefs, and our values |
|
|
Rent a home |
|
| Housing for older people | |
| Aids and adaptations | |
| Contact Us |
Information specific to Sanctuary Supported Living customers
| Information | Where to access |
|---|---|
| Supported Living Services | Onsite services |
| Supported Living - Disability | Disabilities |
| Supported Living - Domestic Abuse | Domestic Abuse |
| Supported Living - Homelessness | Homelessness |
| Supported Living - Mental Health | Mental health |
| Supported Living - Young People | Young people |
| Supported Living FAQs | Supported Living FAQs |
| Retirement Communities | Retirement Communities |
| Retirement Communities - Onsite Services | Onsite services |
| Retirement Communities - Property Options | Property options |
| Technology Enabled Living | Technology enabled living |
| Housing | Housing |
| Care and Support | Care and support |
| Find Local Services | Find Local Services |
| Managing Your Home | Managing your home |
| Repairs | Repairs |
| Antisocial Behaviour | Antisocial behaviour (ASB) |
| Damp, Mould And Condensation | Damp, mould and condensation |
| Fire Safety | Fire safety |
Further details on the Access to Information Scheme can be found on the government website.
How to make an Access to Information Scheme request
To make a request for information, use the button below to visit our Access to Information Scheme Request Form