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Chester & District

Sanctuary Housing manages more than 6,600 homes in six areas in and around Chester.

We have a wide range of homes available to rent or buy and are committed to providing quality homes and excellent services that meet the needs of the local community.

Our residents play a key role in helping us deliver our services which is why we created the Chester and District Committee to help us monitor our housing, maintenance and development activities.

General rented housing provides affordable homes for people on low incomes. Our rented properties are available at lower rents than the open market.

How to apply

West Cheshire Homes is a Choice Based Lettings scheme delivered by Cheshire West and Chester Council in partnership with Sanctuary, Plus Dane Housing and Weaver Vale Housing Trust.

The scheme offers homes that are available across the Cheshire West area. It removes duplication and makes finding a home as simple, fair and open as possible.

To express an interest in any of the available homes, you need to be a member of West Cheshire Homes.

West Cheshire Homes operates an open membership scheme and supports applications from all communities.

For further information:

(These links will open in a new window).

Change of circumstances

Any change of circumstances can be done online by logging into your account. If you would like to talk to someone about your change in circumstances, please call West Cheshire Homes on 0300 123 2442.

Sanctuary provides high quality schemes which allow residents to live comfortably, securely and independently.

Residents have their own self-contained accommodation; services include a fitted intercom system and pull-cords which are linked to a 24 hour in-house telecare service called Sanctuary365, which is available every day of the year. Additionally, there is a separate 24 hour phone line to report any repairs or raise enquiries.

For further information:

  • For further information about housing for older people in the Chester area, please call us on 0800 131 3348 or 0300 123 3511.
  • For further information about Sanctuary365 please call 0300 1233 365.

The Chester Community Chest Fund has been set up by Sanctuary Group.

The fund supports any project that will benefit Chester residents in the following areas:

  • Lache
  • City Area
  • Plas Newton, Upton and Hoole
  • Rural

Who can apply?

Any voluntary or charitable organisation or resident group that works in the interest of Chester residents can apply. The main focus of the activity that you are applying for must take place in one of the areas listed above. Groups must have a formal constitution or legal structure and a bank account. You must provide evidence of these documents upon request. Individuals cannot apply.

Eligible Projects

Your project must benefit Chester residents, have a community focus and be open to, and inclusive of, all.

Your project must meet one of our community investment themes. These are:

  • Community safety and infrastructure
  • Employment, education, skills and training
  • Environmental
  • Financial inclusion
  • Health and well-being

How much money can you apply for?

Grants are given up to £1,000 unless there are exceptional circumstances in which case grants will be given on a discretionary basis.

We will expect you to show that you have other support to match the contribution from the Chester Community Chest, for example cash, other resources or volunteer time, to contribute to the project. In your application, you must provide information about what you will use the money for.

What happens if you are successful?

If your application is successful, we will let you know in writing. We expect projects to sign a contract, provide records of your expenditure and work with us to monitor your progress. So, if you apply you must be willing to do this. If you don’t spend all of your budget, you must also return the remaining money to us.

If you are successful, one of the conditions of the contract is that you must be willing to work with Sanctuary Housing’s PR and Communications team on all matters regarding the publicity of the project.

For further information:

To apply, complete the online application form.

Our Chester Annual Report to Residents is where you can read about our highlights and how Sanctuary Housing is performing, as well as an outline of our commitments to you, our residents.

We have put together answers to the most frequently asked questions on what to do in the event of a fire in your high rise block, and on how to keep your home safe.

View the Chester High Rise Block Fire Safety FAQs (PDF 57KB)

Sanctuary in neighbourhoods


Our approach to regeneration in Blacon is about placing the community of Blacon at the heart of decision-making and the delivery of neighbourhood management. It is about enabling local people: whether they rent from us or own their own home; go to school in Blacon or run a business, to be involved in determining priorities for service delivery.

As part of the regeneration work to The Parade, the centre used by Blacon Delta Group was demolished in 2013. Avenue Services and Sanctuary stepped in to help by securing temporary accommodation.

How we’ve helped

  • Invested £60,000 to help meet with rental costs.
  • Donated a new pool table and kitchen.


  • 30 young people attend the sessions run on Tuesday and Wednesday evenings.
  • New partnership with Airbus graduate programme to support the growth of youth activities in Blacon.
  • Blacon Youth Delta Group making intergenerational connections with members of the community using the centre, including Blacon residents' group.
  • Reduction in anti-social behaviour due to more provision of youth activities in the area.
  • Avenue Services working on joint funding bids with Blacon Youth Delta to secure a permanent location.

The Social Enterprise Centre in Chester.


As part of the regeneration works in Blacon, a new social enterprise centre, The Parade Enterprise Centre, has now been built to help nurture business start-ups and budding entrepreneurs. It was opened in September 2015 and offers state-of-the-art office accommodation for local businesses.

How we’ve helped

  • Invested £2m in the new centre.
  • Staff have spent nearly 150 hours exploring funding options and leading community consultations.


  • Helped support 65 businesses and 45 individuals to date.
  • Provided a new facility for Blacon, including a modern library, play area and community meeting rooms.


Our approach to regeneration in Lache is about involving everyone with a positive interest in the neighbourhood: whether they rent from us or own their own home; whether they go to school in Lache or run a business.

Little Lache Playgroup is a long-established playgroup based at Poplar Road. Through Sanctuary’s partnership with The Prince’s Trust which has seen us invest money and staff volunteer their time, the playgroup has gone from strength-to-strength and remains an essential facility for the community.

How we’ve helped

  • Donated £5,000 worth of equipment and labour, including fencing and skip hire.
  • Helped secure an additional £20,000 of government funding to modernise interior.
  • Staff and volunteers from The Prince’s Trust have volunteered 130 hours of their time to help refurbish the outdoor play area.
  • Helped with building repairs.


  • Improved the quality of childcare from ‘satisfactory’ to ‘good’, according to Ofsted.
  • Children are making good progress and narrowing the gap with their peers.
  • Increased parents’ aspiration to progress into training and work or to stay in employment of training.

Dale has lived in Lache for four years and has a real passion for football. Local facilities were poor, yet there was a high demand in the community to launch a football club. Dale wanted to change this and ensure there were facilities for everyone.

How we’ve helped

  • Provided £1,500 to sponsor the adult team’s football kit and equipment.
  • Donated £1,000 to establish the Lache FC junior team and fund training sessions on a weekend.


  • Increased opportunities for local people to get involved with football and social activities with the chance to develop life skills such as team work.
  • The project brings together the entire community, offering opportunities to all to play and watch football.
  • More than 40 adults play in the Saturday and Sunday teams and more than 50 children attend coaching sessions on Saturday mornings.

Sanctuary Housing and Cheshire West and Chester Council have worked together with local residents to reduce fly tipping and littering in Lache. Part of the campaign involved bringing everyone together to clear up the LAPA (Lache Adventure Playground Association) field which had been a hot spot for fly tipping.

How we’ve helped

  • Staff have volunteered 137 hours of their time to promote the Love Lache campaign and help remove more than 18 tonnes of rubbish from the field.
  • Provided 50 new recycling bins to households.


  • LAPA can now be used again by the local community.
  • The work is part of an on-going campaign to encourage residents to take pride in where they live.
  • Residents can feel proud of the LAPA field and look after it to make sure it doesn’t go back to what it was like before.

Chester and District News

Exterior of Kingsway and Newton Residents Association

Chester residents’ association delivers support and supplies

9 July 2020

A Chester residents’ association has supported more than 600 families with essential supplies during the Covid-19 outbreak.

Local services in Chester are adapting how they work to help support residents

Services changing in Chester

27 April 2020

Local services in Chester are adapting how they work to help support residents.

Available properties in Chester and District

Craddock Court, Chester

Craddock Court, Malpas, Chester, SY14 8QY

Weekly rent: 
Key features: 
  • One bedroom
  • Communal Garden
  • Parking
  • Ground floor flat

One bedroom flat, exclusively for anyone aged 55+. The flat has a kitchen, lounge, one bedroom and bathroom with walk-in shower.


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

In response to Government guidelines following the COVID-19 outbreak, we have made some changes to how we provide services to our customers. More information about our response can be found on our dedicated webpage and via our social media channels.

We are monitoring Government advice around local lockdowns and will highlight any specific service changes for each area should they arise.

Read our notice