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Chester & District

Sanctuary Housing manages more than 6,600 homes in six areas in and around Chester.

We have a wide range of homes available to rent or buy and are committed to providing quality homes and excellent services that meet the needs of the local community.

Our residents play a key role in helping us deliver our services which is why we created the Chester and District Committee to help us monitor our housing, maintenance and development activities.

General rented housing provides affordable homes for people on low incomes. Our rented properties are available at lower rents than the open market.

How to apply

West Cheshire Homes is a Choice Based Lettings scheme delivered by Cheshire West and Chester Council in partnership with Sanctuary, Plus Dane Housing and Weaver Vale Housing Trust.

The scheme offers homes that are available across the Cheshire West area. It removes duplication and makes finding a home as simple, fair and open as possible.

To express an interest in any of the available homes, you need to be a member of West Cheshire Homes.

West Cheshire Homes operates an open membership scheme and supports applications from all communities.

For further information:

(These links will open in a new window).

Change of circumstances

Any change of circumstances can be done online by logging into your account. If you would like to talk to someone about your change in circumstances, please call West Cheshire Homes on 0300 123 2442.

Sanctuary provides high quality schemes which allow residents to live comfortably, securely and independently.

Residents have their own self-contained accommodation; services include a fitted intercom system and pull-cords which are linked to a 24 hour in-house telecare service called Sanctuary365, which is available every day of the year. Additionally, there is a separate 24 hour phone line to report any repairs or raise enquiries.

For further information:

  • For further information about housing for older people in the Chester area, please call us on 0800 131 3348 or 0300 123 3511.
  • For further information about Sanctuary365 please call 0300 1233 365.

The Chester Community Chest Fund has been set up by Sanctuary Group.

The fund supports any project that will benefit Chester residents in the following areas:

  • Lache
  • City Area
  • Plas Newton, Upton and Hoole
  • Rural

Who can apply?

Any voluntary or charitable organisation or resident group that works in the interest of Chester residents can apply. The main focus of the activity that you are applying for must take place in one of the areas listed above. Groups must have a formal constitution or legal structure and a bank account. You must provide evidence of these documents upon request. Individuals cannot apply.

Eligible Projects

Your project must benefit Chester residents, have a community focus and be open to, and inclusive of, all.

Your project must meet one of our community investment themes. These are:

  • Community safety and infrastructure
  • Employment, education, skills and training
  • Environmental
  • Financial inclusion
  • Health and well-being

How much money can you apply for?

Grants are given up to £1,000 unless there are exceptional circumstances in which case grants will be given on a discretionary basis.

We will expect you to show that you have other support to match the contribution from the Chester Community Chest for example cash, other resources or volunteer time, to contribute to the project. In your application, you must provide information about what you will use the money for.

What happens if you are successful?

If your application is successful, we will let you know in writing. We expect projects to sign a contract, provide records of your expenditure and work with us to monitor your progress. So, if you apply you must be willing to do this. If you don’t spend all of your budget you must also return the remaining money to us.

If you are successful, one of the conditions of the contract is that you must be willing to work with Sanctuary Housing’s PR and Communications team on all matters regarding the publicity of the project.

For further information:

To apply, please complete the Chester Community Chest Fund guidelines (PDF 237KB).

Our Chester Annual Report to Residents is where you can read about our highlights and how Sanctuary Housing is performing, as well as an outline of our commitments to you, our residents.

We have put together answers to the most frequently asked questions on what to do in the event of a fire in your high rise block, and on how to keep your home safe.

View the Chester High Rise Block Fire Safety FAQs (PDF 57KB)

Sanctuary in neighbourhoods


Our approach to regeneration in Blacon is about placing the community of Blacon at the heart of decision-making and the delivery of neighbourhood management. It is about enabling local people: whether they rent from us or own their own home; go to school in Blacon or run a business, to be involved in determining priorities for service delivery.


Our approach to regeneration in Lache is about involving everyone with a positive interest in the neighbourhood: whether they rent from us or own their own home; whether they go to school in Lache or run a business.

Chester and District News

Some of the items delivered to residents

Summer programme delivers food and activities for children in Chester

11 September 2020

Hundreds of young people in Chester have been supported and engaged by an innovative summer programme delivered by Sanctuary Housing and Cheshire West and Chester Council.

Exterior of Kingsway and Newton Residents Association

Chester residents’ association delivers support and supplies

9 July 2020

A Chester residents’ association has supported more than 600 families with essential supplies during the Covid-19 outbreak.

Available properties in Chester and District

Craddock Court, Chester

Craddock Court, Malpas, Chester, SY14 8QY

Weekly rent: 
Key features: 
  • One bedroom
  • Communal Garden
  • Parking
  • Ground floor flat

One bedroom flat, exclusively for anyone aged 55+. The flat has a kitchen, lounge, one bedroom and bathroom with walk-in shower.


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

We are continually monitoring how we provide services to our customers during the ongoing COVID-19 pandemic, including the resumption of routine repairs. More information about our services can be found on our Covid-19 page and on our social media channels. Please see our latest health and safety guidance.

Read our notice