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Home » News » May 2020 » Government Advice for Social Housing Residents in England

Government Advice for Social Housing Residents in England

20 May 2020
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The Government has written to social housing tenants to advise them on the latest measures regarding Covid-19.

In an open letter released yesterday, Housing Minister Christopher Pincher MP stated that the ‘safety, security and wellbeing of all social housing residents is a key priority’ for the Government.

It provides information on a number of subjects including maintenance and repairs, gas safety checks, building safety, dealing with anti-social behaviour and also advice for any residents looking to move home.

In addition, details about the local council tax support available is included as well as guidance on issues relating to general wellbeing and mental health, and support for victims of domestic abuse.

The letter can be read in full here and is also available in large print and accessible formats.

In common with many other social landlords, Sanctuary Housing has been operating an ‘emergency-only’ repairs service since lockdown began. We are now reviewing our processes to ensure the safety of our operatives and residents, when undertaking a repair.

While we are working quickly to respond to the latest government announcements, we will only carry out repairs when we are sure we have the right guidance, training and protective equipment in place to deliver these within the safe guidelines.

The Government has also provided advice on how mutual exchanges can proceed safely for all involved. We are currently reviewing our process to ensure we can operate exchanges safely and plan to re-start the process by the end of May.

Our housing offices will continue to remain closed to the public and you should make us aware if you are self-isolating.

We know how important your home and its condition is, so we thank you for your patience and understanding while we have been delivering emergency repairs and finalise our plans.

We would also like to take this opportunity to remind you that all the up-to-date information you will need as a Sanctuary resident can be found on the Sanctuary Housing website.

We also have a dedicated web page explaining the service changes we have been making to ensure the welfare of our staff and residents in response to the Covid-19 virus. We will continue to provide updates on this page and share more information with you as we get closer to resuming our services.

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Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

We are continually monitoring how we provide services to our customers during the ongoing pandemic. More information about our services can be found on our Covid-19 page and on our social media channels. Please see our latest health and safety guidance.

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