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Sanctuary Housing receives recognition for customer service

13 September 2016

For the third year running, Sanctuary Housing has been awarded Housing Quality Network (HQN) accreditation in recognition of its resident scrutiny programme.

As one of the first housing associations in England to receive the accreditation in 2013, the leading housing provider has continued its success this year as its commitment to its customers has been acknowledged once again.

A service that monitors and improves how Sanctuary delivers its services, the resident scrutiny programme operates at a regional and national level and is part of the Government’s approach to co-regulating registered provider landlord services.

Made up of one national and seven local panel members, the activity offers a way for residents across the country to understand, challenge and review Sanctuary’s performance so the housing provider can continue to identify areas for improving the service it provides.

A HQN mark is a visible sign that an organisation not only meets or exceeds good practice standards, but it also offers a best-in-class service to its customers and residents.

Chair of the National Resident Scrutiny Panel Wendy Burridge said: “This is great news and reinforces the important work of Sanctuary’s resident panel members on behalf of its tenants and residents across England. We continue to champion the benefits of resident scrutiny and help support Sanctuary to build upon this success.”

Simon Clark, Sanctuary’s Group Director - Housing, added: “I am delighted we continue to be recognised for delivering a very effective resident scrutiny service. This demonstrates the commitment we continue to make to remain accountable to our residents by improving our high standards of service.”


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