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Your opinion matters to us

8 December 2016

Sanctuary Housing takes pride in developing relationships with our customers and hearing what you think of the services we provide is important to us.

Your feedback is imperative as it lets us know when we are doing something well so that we can continue to do what we’re doing and build on our successes.

Likewise, if you are not happy with the service you are receiving and wish to make a complaint, we want to hear from you so that we can learn from your feedback.

Please tell us if there is a problem so we can review the situation quickly and effectively and bring about a swift and satisfactory resolution for you. If we don’t know about problems, it is difficult for us to do anything about them.

There are a number of ways you can get in touch – by talking to us in person, calling us, sending an email or filling in one of our online feedback forms.

These forms give you the opportunity to provide your feedback as well as a few details about yourself so we can contact you.

If you require a response, please ensure that your comments contain as much information as possible to enable us to respond appropriately.

We value your comments and want to help as quickly as possible and in the best way we can.

Every complaint is taken seriously by Sanctuary and we endeavour to resolve most issues the first time you contact us, which we always aim to achieve in under 10 working days.

Sanctuary has a recognised complaints process and more information about this can be found in our article How to make a complaint to Sanctuary Housing

To contact Sanctuary Housing for any other reason, visit our Contact us page.


Advice on COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

We are continually monitoring how we provide services to our customers during the ongoing COVID-19 pandemic, including the resumption of routine repairs. More information about our services can be found on our Covid-19 page and on our social media channels. Please see our latest health and safety guidance.

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