Paying your rent
It is very important to pay your rent on time and we want to make it as hassle-free as possible.
We also offer a variety of other ways for you to pay your rent, please see below:
Use the allpay App – you can download the allpay App and get registered to pay us using your payment reference number (this is a 19 digit number you will find on your allpay card. If you don't know your allpay 19 digit number, please contact us on 0800 916 1516 or 0300 123 3579 for assistance). Search for allpay in the App store and download the App to your phone or tablet.
The allpay app is a mobile application (App) available to download from the Apple App Store or Windows Phone store and Google Play enabling you to pay your rent and service charges via your Apple, Windows or Android smartphone or tablet.
You can make a payment via debit or credit card completing a short sign up process using the allpay website:
If you have already signed up and want to make a payment follow the below link to login:
Don’t forget to include your payment reference number when making a payment (this allows us to match the payment against your account).
Call 0800 9161516 or 0300 123 3579 and speak to an advisor. This service is open from 8am to 8pm.
To make a payment outside these hours call 0844 557 8321 and follow the automated instructions. Please make sure you know how much you want to pay and have your debit or credit card as well as your payment reference number to hand.
If you do not want to pay through the bank you can use a payment card. A payment card can be used to pay rent or service charges at any Post Office or outlet displaying the PayPoint logo.
To find an outlet near you please visit the allpay outlets webpage (this link will open in a new window).
For further information:
- Please visit the GOV.UK website (this link will open in a new window) or call their helpline on 0845 605 7064.
- Contact your local Citizens Advice Bureau (this link will open in a new window).
- Please read our Housing Benefits page.