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Latest News

Repairs icon featuring a spanner and screwdriver

Our repairs service during Covid-19

17 January 2021

We’ve taken the difficult decision to deliver only emergency and urgent repairs inside people’s homes at this time.

A Sanctuary Housing Customer Service advisor takes a call from a customer

Longer waiting times for calls

8 January 2021

We are currently receiving a high volume of calls to our Customer Service Centre, so we would politely ask you to be patient with us in answering your call.

Be aware of Covid-19 vaccination scam

7 January 2021

We are aware of people receiving fraudulent calls and text messages offering the Covid-19 vaccination. If you receive a call you believe to be fraudulent, hang up.

A woman talking to another person whilst holding a flyer.

Support available wherever you live through interactive map

2 December 2020

We have launched a new interactive map to help residents find out about support services available in their area.

The Charter for Social Housing Residents and what it means for you

23 November 2020

The Government has published a Charter for Social Housing Residents as part of the Social Housing White Paper. This sets out what the Government expects of landlords, such as ourselves, and what you, our residents, can expect from us.

Someone typing on a laptop to represent cyber security

Do your part – be Cyber smart!

1 October 2020

October is Cyber Security Awareness Month, which provides us with an opportunity to learn about good cyber security practices and to remind ourselves of how to protect ourselves from cyber security threats.

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